Shaw 4000 Seam Sealer 1-Year Commercial Limited Warranty
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Statutory Guarantees under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to buyers’ rights and remedies under the Australian Consumer Law specific Shaw Contract products listed below are also covered by extended warranties with the following conditions:
- The product must be installed in accordance with the Company’s installation guidelines and specifications.
- The product must be maintained in accordance with the Company’s cleaning and maintenance guidelines and such product care must continue throughout the duration of the original installation.
Damage resulting from a failure to follow installation and cleaning/maintenance guidelines will not be covered under this warranty. Installation guidelines and product care recommendations are available through your dealer, www.shawcontract.com/en-au, or from a service representative at 1800 556 302.
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Shaw 4000 is a non-flammable seam sealer recommended for seaming all types of carpet backings except vinyl backed carpet. It seals cut edges of carpet, preventing raveling.
The following is the 1-Year Commercial Limited Warranty issued by Shaw Contract Australia Pty Ltd. (“Company”) for Shaw 4000 when used in commercial applications. This warranty begins when the seam sealer is purchased. The seam sealer must be stored under proper conditions and must be protected from freezing. The seam sealer must be applied in accordance with Shaw commercial installation guidelines and specifications and must be applied within the shelf-life of the product. The warranty is further limited to the period of time the seam sealer installation is owned and maintained by the original end-use purchaser. The basis of any warranty related claim is the original invoice or authorised dealer invoice.
WHAT THE WARRANTY COVERS
The Company, subject to the terms and conditions set forth below, warrants that Shaw 4000 will be free from manufacturing defects and will not fail under normal usage for the time period stated in this limited warranty when used within its shelf-life and in accordance with:
- our technical data sheets and other written instructions,
- applicable building codes and regulations and
- standard industry practices.
It is the sole responsibility of the installer, general contractor, architect of record or owner, as a condition of warranty coverage, to first determine the suitability and compatibility of our product for the user's intended use.
If our product is proven defective within the warranty time period, you will receive, as your sole remedy, replacement product and reimbursement of your reasonable and substantiated costs and labor for only that specific portion of the original installation requiring replacement.
WHAT CONDITIONS APPLY?
Shaw 4000 must be used in accordance with the Company’s published pre-installation and jobsite installation instructions. This warranty does not cover damage to the seam sealer or flooring caused by the introduction of excessive water from such causes as broken water pipes, sink overflow, leaky plumbing, flooding, weather conditions, subfloor cracking or improper maintenance. Any repair or replacement performed prior to inspection and approval by an authorized Shaw representative is not allowed and does not meet the requirements of the warranty.
WHAT IF YOU NEED WARRANTY SERVICES
To register installation, or to make an enquiry as to warranty, buyers should contact your authorised dealer, Shaw Contract sales representative, or Shaw Contract Customer Care Centre on 1800 556 302. In order to make a claim under warranty, buyers should contact the Shaw Contract Customer Care Centre without delay by telephone (1800 556 302) or email (
warranties.au@shawcontract.com).
Please provide a valid proof of purchase and a detailed description of the issue, along with photographs showing the concern. Samples should be submitted for review/testing when available. A Shaw Contract claims representative will thoroughly evaluate your claim. Any costs incurred by a buyer in lodging a claim are not refundable under warranty.
CONTACT DETAILS:
Shaw Contract Group Australia Pty Ltd
ABN 60 138 198 697
PO Box 4668, East Richmond, VIC 3121
Customer Care Centre Telephone: 1800 556 302
Email:
warranties.au@shawcontract.com
www.shawcontract.com/en-au
WHAT WE WILL DO
Should a defect covered under this warranty be found, the affected area will be repaired to conform to the warranty. If repair is not commercially practical, the Company may, at its sole option, replace that section of the carpet installation judged to have Shaw 4000 failure. This warranty is limited to one repair or replacement and in all cases is the sole remedy and obligation offered. All claims repaired and/or replaced prior to inspection will not be covered under this warranty.
NOTE: The warranty is not transferable. It extends only to the original end-use purchaser. Shaw Contract Group Australia Pty Ltd. does not grant to any person or entity the authority to create for it any obligation or liability in connection with this product. Shaw Contract Group Australia Pty Ltd. shall not be liable to the consumer or any other person or entity for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability).