EMEA Resilient LVT/LVP 15 Year Commercial Limited Warranty

Shaw Europe Limited (“the Company”) warrants its resilient t LVT, LVP, LVT/SPC hybrid, woven, and bio-based products under this Commercial Limited Warranty when used in the proper fit for use environment for normal indoor commercial applications. 

The warranty belongs to you, the original end-use purchaser, and begins when you purchase the resilient and extends for the limited warranty period stated above. The basis of any warranty related claim is the original“Company” invoice or authorized “Company” dealer. 

The resilient floor finish must be installed in accordance with the Company’s installation guidelines and specifications. The product must be maintained in accordance with the Company’s maintenance (resilient care) recommendations and such maintenance (resilient care) continues throughout the duration of the original installation. Damage resulting from a failure to follow installation and cleaning/maintenance guidelines will not be covered under this warranty. 

Installation guidelines, specifications, and resilient care recommendations can be obtained from your dealer or additional information, please see the bottom of this page. 
Installation guidelines, specifications and resilient care recommendations can be obtained from your dealer or from Shaw Europe Ltd. at +44 (0) 20 7961 4120, infouk@shawcontract.com or online: www.shawcontract.com.

WHAT THE WARRANTY COVERS 

• Manufacturing Defects – The Company warrants that the floor plank or tile will be free from manufacturing defects during the period of this warranty. Manufacturing defects include delamination,core voids, thickness variation, and dimensional stability defects. Dimensional stability related defects are defined as dimensional changes in the width and/or length of the product greater than the tolerances as defined in the BS EN ISO 23999:2018 and the ASTM F2199. Thickness variation is defined as thickness exceeding the thickness tolerance as defined in the BS EN ISO 24346:2012 and the ASTM F3261. 

• Wear – The vinyl layer of the floor plank is warranted not to wear through under normal commercial use during the period of this warranty. Gloss reduction, scratches and dents in the finish are not considered surface wear and are not covered under the warranty. Wear through is defined as wear due to normal foot traffic which will not wear through to the pattern layer of the product. 

WHAT CONDITIONS APPLY

For jobsite and floor preparation conditions, see product specific installation guidelines and the British Standard 8203 which is the Code of practice for the installation of resilient floor coverings. 

Any moisture related testing (i.e. relative humidity, pH, and calcium chloride) is not the responsibility of the Company and all issues related to subfloor moisture, including any product related issues, are excluded from this warranty. 

Chair floor protectors are recommended to inhibit premature wear of the surface of the resilient floor finish. 

Replacement material will come from current running-line products comparable to the warranted material.

Your warranty does not cover the following: damage caused by improper installation and/or maintenance; differences in colour between products and samples or photographs; problems arising from excessive moisture, alkali or water pressure from the subfloor, floods, indentation from improper loading including heavy static loads, high heels, spiked shoes, rolling loads, chairs or other furniture not using floor protectors; cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates and/or golf shoes; surface scratches, changes in shading, texture and/or gloss during use; damage caused by chemically reactive material, adhesive or tape, dye, mold, stains, spillage, burns, gouges, scratches, indentations, accidents, abuse or any harsh scouring pads while buffing; damage due to U.V. light and thermal heat sources or damage to the floor caused by flooring that is installed that subsequently is heated to temperature above 38°C (100°F) or is exposed to temperatures below 13°C (55°F).  

WARRANTY LIMITATIONS

Shaw products are not warranted against squeaking, popping or crackling. Some squeaking, popping, or crackling is possible when installed using oated methods. 

WHAT IF YOU NEED WARRANTY SERVICE 

You, the original purchaser, will contact your authorized dealer or Company sales representative for claim service. Please provide a valid proof of purchase and a detailed description of the issue, along with photographs showing the concern. Samples should be submitted for review/testing when available. Send claim information to: infouk@shawcontract.com or Shaw Contract, Hub 33, 33 Great Sutton Street, London EC1VODX, UK, +44 (0) 20 7961 4120. A Company representative will thoroughly evaluate your claim.

You, the original purchaser, will contact your authorized Company Dealer and/or Sales Representative for warranty or claim service. Please provide a valid proof of purchase and a detailed description of the issue, along with photographs showing the concern. Samples should be submitted for testing when available. Dealers/Shaw Sales Representatives will file a claim with customer services and submit the information you provided. A Shaw representative will thoroughly evaluate your claim. 

Claims contact information: Shaw Contract, Hub 33, 33 Great Sutton Street, London EC1VODX, UK, +44 (0) 20 7961 4120

WHAT WE WILL DO

Should a defect covered under this warranty be found, the affected area will be repaired to conform to the warranty. If repair is not commercially practical, the Company may, at its sole option, replace the affected resilient floor finish or refund the proportional purchase price for the affected area. The Company will pay the reasonable costs for freight and labour. Any costs incurred for the moving of equipment, furnishings, partitions and the like, that were installed over the commercial product, will be at the consumer’s expense. 

NOTE: The warranty is not transferable. It extends only to the original end use purchaser. The Company does not grant to any person or entity the authority to create for it any obligation or liability in connection with this product. The Company shall not be liable to the consumer or any other person or entity for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability).

All implied warranties, including an implied warranty of merchantability or fitness for a particular purpose, are hereby limited to the duration of this limited warranty. Some jurisdictions do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the purchaser. This warranty gives the purchaser specific legal rights, such rights may vary among jurisdictions.

The statutory warranty claims for cure revocation or reduction in purchase price and compensation for defects, as well as the statutory product liability claims exist in addition to the Company's warranties and are not restricted by the Company's warranties.

This warranty is governed by United Kingdom law, excluding the applicability of CISG. Exclusive place of jurisdiction is the United Kingdom. Notwithstanding the foregoing, however, the Company is entitled to sue the original end-use purchaser at the original end-use purchaser's headquarters.